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A few important updates

As we move out of lockdown into a new 'covid-normal' environment, we will continue to adapt and innovate our business practices to ensure the safety and well-being of our clients and staff. Health & safety of our community, along with the delivery of our high standards of client experience remain our priority.

 

Offices 

For the safety of the community and our staff, we have made the decision for staff to return to the office two weeks after their second vaccination. 

 

Open Homes

We will provide virtual walk-through videos, 360-degree virtual tours, floor plans and images of the property on our online listings to all interested parties. 

Auctions

On site auctions are able to be held. IPG will continue to offer both on-site, virtual & hybrid solutions for all client's wishing to choose this method of sale.

 

Meetings & Communication

We have made significant investment in technology which enables you to contact our team members, including those working remotely, through the same phone, email or other communication channels you are already using. Our platforms available ensure that any meetings required can go ahead online.

Property Management

Our team are working closely with REIACT and local government to ensure any changes to restrictions are communicated as quickly as possible. 

Reception opening hours
Our reception is open to the public from 8.30am - 5.00pm Monday to Friday.

Meetings & Sign-ups
We are able to conduct any in-person meetings or sign-up appointments. We also have virtual solutions and the capability to sign your tenancy agreement or renewal remotely.

Routine Inspections
We are intending to change this process to a remote inspection, through our digital inspection platform: Inspection Express. We will provide a ‘how to’ guide to make sure the virtual inspection is as smooth as possible.

Final Inspections
We would prefer to not have any tenants or owners physically attend final inspections to minimise the risk to our team and our clients. Should you like to be present, we would be happy to dial you in via Zoom/Facetime.

Open Homes
We will be providing virtual walk-through videos, 360-degree virtual tours, and images of the property on our online listings. 

Maintenance
All maintenance request are operating as per normal. Our after-hours urgent repairs process continues to operate as normal. For any urgent repair outside of office hours, please use the below links and follow the instructions:

Reporting maintenance in ACT
Reporting maintenance in NSW

 

Strata Management

Our Strata Management team has returned to the office and is available to contact as per normal communication methods. 

Our office is open from 8.30am -5.00pm Monday to Friday. 

With the easing of restrictions, common areas such as gyms and pools will start to re-open. We would like to remind everyone that public health direction must be followed, including wearing masks where required. 

Please see all departmental contact information displayed on our website
independent.com.au/contact

We will continue to monitor the situation, evolving our operations and procedures to ensure we are following official directives and advice. We would like to assure you we will continue to provide you with the highest level of service whilst still prioritising the health and safety of you and our team. Given the rapidly evolving environment, we will update our website on a regular basis so important details are available fast.

We thank you for your understanding and support to ensure your wellbeing and look forward to working together to continue delivering remarkable property experiences.

Would you like to chat to someone?

If you can't find what you're looking for on our contact page or would like to discuss any information on this page further, don't hesitate to get in touch.

+61 2 6209 1505 (Narelle Casey, Head of Brand Operations)