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A few important updates

You are no doubt aware that the current global pandemic is creating a challenging environment, the likes of which we have never faced before. In order to meet these challenges we, like many other businesses, have had to adapt and innovate our business practices to ensure the safety and well-being of our clients and staff as well as the delivery of our high standards of client experience.

As such, we will be making some changes to the way we do business in response to the current Covid-19 situation. We will endeavour to make sure these changes affect your day-to-day interactions with us as little as possible and appreciate your understanding as we continue to work together in this environment.

In order to reduce the risk for both our clients and staff, a few overarching changes have been put in place across the Independent brand. These will aim to minimise face-to-face interactions, minimise the number of people in one space or property at a time, and ensure any face-to-face interactions adhere to policies and procedures set out to protect the well-being of those involved.

Please be advised, for the foreseeable future: (current at 26 March)
Offices

All Independent office visits will only be possible by prior appointment, including Property Management, Sales and
Strata Management.

Open Homes

In accordance with government social distancing updates, open homes will no longer be conducted. Inspections will be by private appointment. Please contact the listing agent for available appointment times.

Meetings

We will provide a digital environment where it is possible or practical. Where face-to-face meetings are vital, we will observe appropriate social distancing strategies in meeting rooms and other environments to minimise risk to all parties.

Communication

We have made significant investment in technology over the last 2 years. This will enable you to contact our team members, including those working remotely, through the same phone, email or other communication channels you are already using.

Auctions

Onsite and in-room auctions are no longer possible and as a result we will be moving to an online platform. If you are interested in bidding on a property please contact the listing agent who will be able to help you. 

Please see all departmental contact information displayed on our website
independent.com.au/contact

We will continue to monitor the situation, evolving our operations and procedures to ensure we are following official directives and advice. While this is an uncertain time, we would like to assure you we will continue to provide you with the highest level of service whilst still prioritising the health and safety of you and our team. Given the rapidly evolving environment, we will update our website on a regular basis so important details are available fast.

We thank you for your understanding and support to ensure your wellbeing and look forward to working together to continue delivering remarkable property experiences.

Would you like to chat to someone?

If you can't find what you're looking for on our contact page or would like to discuss any information on this page further, don't hesitate to get in touch.

02 6175 7938 (Narelle Casey, Head of Brand Operations)