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A few important updates

You are no doubt aware that the current global pandemic is creating a challenging environment, the likes of which we have never faced before. In order to meet these challenges we, like many other businesses, have had to adapt and innovate our business practices to ensure the safety and well-being of our clients and staff as well as the delivery of our high standards of client experience.

As such, we have made some changes to the way we do business in response to the current Covid-19 situation. We will endeavour to make sure these changes affect your day-to-day interactions with us as little as possible and appreciate your understanding as we continue to work together in this environment.

In order to reduce the risk for both our clients and staff, a few overarching changes have been put in place across the Independent brand. These will minimise the number of people in one space or property at a time, and ensure any face-to-face interactions adhere to policies and procedures set out to protect the well-being of those involved and in accordance to the government restrictions of the time.

Please be advised, for the foreseeable future: (current at 14 May)
Offices 

All Independent sales offices (Belconnen, Gungahlin, Inner North, Woden, Tuggeranong & Queanbeyan​) are open for business whilst adhering to the social distancing and Independent protocols in place. Property Management and Strata Management remain open by prior appointment only.

Open Homes

Open Homes will be conducted in accordance with individual client needs, as well as government regulated social distancing and attendee restrictions. Please follow the directions of the agents at the property to ensure the safest environment for all attendees. In order to optimise your experience, please register your attendance via the links provided in the online advertising or by contacting the listing agent.

Meetings

Where face-to-face meetings are needed, we will observe appropriate social distancing strategies in meeting rooms and other environments to minimise risk to all parties. Alternatively we can provide a digital environment where it is possible or practical.

Communication

We have made significant investment in technology over the last 2 years. This will enable you to contact our team members, including those working remotely, through the same phone, email or other communication channels you are already using.

Auctions

Onsite and in-room auctions are now available under strict government social distancing and attendee limits. These are in addition to online and digital options and will be specific to the property and client needs. Your agent will be able to help you with any information or advice. 

Please see all departmental contact information displayed on our website
independent.com.au/contact

We will continue to monitor the situation, evolving our operations and procedures to ensure we are following official directives and advice. While this is an uncertain time, we would like to assure you we will continue to provide you with the highest level of service whilst still prioritising the health and safety of you and our team. Given the rapidly evolving environment, we will update our website on a regular basis so important details are available fast.

We thank you for your understanding and support to ensure your wellbeing and look forward to working together to continue delivering remarkable property experiences.

Would you like to chat to someone?

If you can't find what you're looking for on our contact page or would like to discuss any information on this page further, don't hesitate to get in touch.

+61 2 6175 7938 (Narelle Casey, Head of Brand Operations)