contact us

Things don't always go wrong between 9 - 5.


Log your maintenance request online as soon as problems happen.


Fill out the questionnaire below with as much detailed information as possible, and your property manager will get right on it. They (or a contractor) will be in contact soon and will arrange for someone to come out at look at the issue.

After hours repairs

The specified Urgent Repairs as set out in the Residential Tenancies Act 1997, clause 60 and are as follows:

  • A burst water system
  • A blocked or broken lavatory system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure of gas, electricity or water supply to the premises
  • The failure of a refrigerator supplied with the premises
  • A failure or breakdown of any service on the premises essential for hot water, cooking, heating or laundering
  • A fault or damage that causes the residential premises to be unsafe or insecure
  • A fault or damage likely to cause injury to person or property
  • A serious fault in any door, staircase, lift or other common area which inhibits or unduly inconveniences the tenant in gaining access to and use of the premises

In the event of one of the above urgent repairs occurring outside of office hours (between 5pm and 8am Monday to Friday and 24/7 on Saturday, Sunday and Public Holidays), the tenant must comply with the following procedure:

(a) Call the provided after hours contractor’s phone number provided that relates to your fault and provide the following:

    1. Your full name (please note you must be on the Tenancy Agreement to report urgent repairs)
    2. The address of your property
    3. Your best contact number
    4. Details of what the problem is

(b) Once you have reported the urgent repair please email your Property Manager to inform them of the action you have taken. In the case of an emergency please call 000 for fire, police and ambulance or the SES on 132 500. Should there be a failure of supply to the premises of gas, call ActewAGL on 131 909, or water, call ACTEW on 131 093

Please note for garage faults
If the garage door motor is faulty, please use the manual function and report the fault to Independent Property Management the next business day.

For remote controls
If remotes are lost, damaged or locked in motor vehicles or the property, please call a locksmith. Tenants are responsible for all costs incurred.

After hours contact

Plumbing & Electrical
Mastaflow: 0428 513 267, 0408 689 909
O'Neill & Brown: (02) 6189 2527
Level: 02 6297 4333

ASI Locksmith: (02) 6171 4000
Gridlock Locksmiths: (02) 6169 6575