Collection Notice

Independent Property Group Pty Ltd and its related entities ("IPG", "we", "our", "us") are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Why we collect your information

We collect your personal information so we can:

• provide our real estate, property management and related services;
• respond to your enquiries;
• facilitate property sales, purchases and leasing transactions;
• assess tenancy applications;
• verify your identity where required by law, including for anti-money laundering and counter-terrorism financing purposes where applicable;
• comply with our legal and regulatory obligations; and
• provide you with information about our services, properties and market updates where you have consented or where otherwise permitted by law.

What information we collect

Depending on the services we provide, we may collect:

• your name and contact details;
• property and transaction information;
• employment and financial information;
• identification documents;
• banking details;
• rental history and references; and
• any other information reasonably required to provide our services or comply with legal obligations.

How we collect your information

We generally collect personal information directly from you. We may also collect information from third parties, including government agencies, financial institutions, legal advisers, contractors, business partners and publicly available sources where permitted by law.

Who we may disclose your information to

Your personal information may be disclosed to:

• other Independent Property Group businesses;
• service providers and contractors;
• professional advisers;
• financial institutions;
• government authorities and regulators where required by law;
• organisations involved in identity verification or anti-money laundering compliance where required; and
• other parties with your consent or where otherwise permitted by law.

Some of our service providers are located overseas, including in the United States and the Philippines, where your personal information may be processed or stored.

If you choose not to provide your information

If you do not provide the personal information we request, we may be unable to provide some or all of our services or respond to your enquiry.

Access, correction and complaints

You may request access to or correction of the personal information we hold about you.

If you have concerns about how we have handled your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Contact Us

Independent Property Group

Phone: (02) 6209 1587

Email: clientcare@independent.com.au

Website: https://www.independent.com.au

For more information about how we collect, use, store and disclose your personal information, please refer to our Privacy Policy.