Privacy Policy

We care about your privacy.

1. Overview

Independent Property Group Pty Ltd, its related entities, licensees and authorised businesses operating under the Independent Property Group brand ("IPG", "we", "our", "us") are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, disclose and otherwise manage your personal information when you interact with us, our website or our services.

A current version of this Privacy Policy will always be available on our website.

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be published on our website.

2. Collection of Personal Information

We collect personal information throughout the course of providing our services and conducting our business.

We may collect personal information when you:

• enquire about buying, selling or leasing a property;
• request a property appraisal;
• attend an open home or auction;
• submit an enquiry through our website;
• apply for a tenancy;
• engage us to provide real estate or property management services;
• subscribe to our marketing communications;
• contact us by phone, email or social media; or
• otherwise interact with us.

Depending on the services we provide, the personal information we collect may include:

• your name;
• residential, postal and business addresses;
• telephone number and email address;
• date of birth;
• employment information;
• financial information;
• banking details;
• property ownership information;
• identification documents;
• rental history and references;
• transaction details relating to sales or leasing;
• information about our suppliers, contractors and clients; and
• any other information reasonably required to provide our services or comply with our legal obligations.

We generally collect personal information directly from you. In some circumstances, we may collect information from third parties including:

• financial institutions;
• legal representatives;
• recruitment agencies;
• government agencies;
• contractors;
• business partners;
• publicly available sources; and
• other parties where authorised or required by law.

3. Purpose of Collection

We collect, hold and use your personal information to:

• provide real estate, property management and related services;
• facilitate property sales, purchases and leasing transactions;
• assess tenancy applications;
• communicate with buyers, sellers, landlords and tenants;
• arrange inspections, appraisals and property services;
• respond to enquiries;
• administer our business;
• improve our services;
• comply with legal and regulatory obligations;
• verify your identity where required by law, including for anti-money laundering and counter-terrorism financing purposes where applicable; and
• provide marketing communications about our services and properties where you have consented or where otherwise permitted by law.

You may opt out of receiving marketing communications at any time.

4. Anti-Money Laundering and Counter-Terrorism Financing

Independent Property Group is a reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act) and complies with its obligations under the AML/CTF Act and the Anti-Money Laundering and Counter-Terrorism Financing Rules.

To comply with these obligations, we may collect, use and disclose personal information, including identification documents and other information required to verify your identity, beneficial ownership and, where applicable, the source of funds or source of wealth.

1. AML/CTF Act means the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), as amended from time to time, and includes any regulations and legislative instruments made under it.
2. AML/CTF Rules means the Anti-Money Laundering and Counter-Terrorism Financing Rules 2025 (Cth), as amended from time to time.

iii. AUSTRAC means the Australian Transaction Reports and Analysis Centre

1. CDD means customer due diligence (including initial and ongoing customer due diligence) as required under the AML/CTF Act and AML/CTF Rules.
2. a) The Principal acknowledges that the Agent is a reporting entity under the AML/CTF Act and must comply with obligations under the AML/CTF Act and AML/CTF Rules, including enrolment with AUSTRAC, customer due diligence (CDD), ongoing CDD, reporting, record-keeping and screening obligations.
3. b) The Principal must, promptly upon request by the Agent, provide all information and documents the Agent reasonably requires to comply with the AML/CTF Act and AML/CTF Rules, including:
4. evidence of the identity of the Principal and any person acting on the Principal’s behalf;
5. where the Principal is a company, trust, partnership or other entity, information and documents identifying its beneficial owners and any person who controls the Principal;
6. information about the source of funds or source of wealth relevant to the transaction, where requested;
7. updated information where any information previously provided changes or is found to be inaccurate; and
8. any other information reasonable required by the Agent to comply with its obligations under the AML/CTF Act and AML/CTF Rules.
9. c) The Principal warrants that all information and documents provided under this clause are true, complete and up to date.
10. d) The Agent is not required to commence or continue providing the Services until the Agent has completed initial CDD on the Principal to the Agent’s reasonable satisfaction, and the Agent may delay or suspend the Services where required to comply with the AML/CTF Act or AML/CTF Rules. Any such delay or suspension is not a breach of this Agreement by the Agent.
11. e) If the Agent is unable to complete or maintain CDD in respect of the Principal, or forms the view (acting reasonably) that commencing or continuing to provide the Services would contravene the AML/CTF Act or AML/CTF Rules, the Agent may terminate this Agreement by written notice to the Principal with immediate effect, without liability to the Principal. Termination under this subclause does not affect the Agent’s entitlement to the Fee for Services (where clause 4 is satisfied) or to reimbursement of Expenses incurred prior to termination.
12. f) The Principal acknowledges that the Agent may be required to make reports to AUSTRAC (including suspicious matter reports) without notice to the Principal, and that the Agent is prohibited by law from disclosing whether such a report has been made. Nothing in this Agreement requires the Agent to disclose, and the Agent will not be in breach of this Agreement or any duty by not disclosing, any such report or related information.
13. g) To the full extent permitted by law, the Agent is not liable for any loss, damage, cost or delay suffered by the Principal arising from anything done or not done by the Agent in good faith to comply, or attempt to comply, with the AML/CTF Act or AML/CTF Rules, including any delay, suspension or termination under this clause or any report made to AUSTRAC.
14. h) The Principal must pay the AML/CTF compliance administration fee (if any) stated in Item 6, and must reimburse the Agent for third-party identity verification and screening costs stated in Item 6, in accordance with clause 5.
15. The Principal acknowledges that the Agent is required to retain records relating to CDD and the Services for at least 7 years, and consents to that retention notwithstanding the expiry or earlier termination of this Agreement.

5. Disclosure of Personal Information

We may disclose your personal information to:

• other businesses within Independent Property Group;
• service providers who assist us in delivering our services;
• technology providers;
• contractors and tradespeople;
• marketing providers;
• financial institutions;
• legal and professional advisers;
• government authorities, regulators or law enforcement agencies where required or authorised by law;
• organisations involved in identity verification or anti-money laundering compliance where required; and
• any other party authorised by you or permitted by law.

6. Overseas Disclosure

Some of our service providers process or store personal information overseas, including in the United States and the Philippines.

By providing your personal information or using our website or services, you consent to your personal information being disclosed to these overseas recipients for processing, storage and backup purposes. These recipients may not be subject to the Australian Privacy Principles.

7. Website Analytics and Cookies

Our website uses cookies and similar technologies to improve your browsing experience and better understand how our website is used.

We use Google Analytics and Google Ads remarketing technologies to analyse website traffic and provide advertising that is more relevant to your interests.

You can control cookies through your browser settings and manage personalised advertising through your Google account.

8. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically or in hard copy and is protected through physical, administrative and technical security measures.

9. Access and Correction

You may request access to the personal information we hold about you and request that any inaccurate, incomplete or out-of-date information be corrected.

In some circumstances, we may be unable to provide access where permitted by law. If this occurs, we will explain why.

10. Electronic Communication

a) For the purposes of this, electronic communication has the same meaning as defined in the Electronic Transactions Act 2001 (ACT).

b) Where a provision of this Agreement:

1. requires a party to provide information to the other;
2. permits a party to provide information to the other; or
3. requires a party to produce a document to the other, that is in the form of paper, an article or other material, that information or document, subject to subclause (c), may be given by means of an electronic communication and the parties:

1. 1. consent to the information and document being provided by an electronic communication; and
   2. agree that at the time the information or document is given, the information or document will be readily accessible so as to be useable for subsequent reference.

c) This Agreement may be given by electronic communication, subject to:

1. a method being used to identify the party and to show the party’s intention to sign this Agreement; and
2. the method being reliable and appropriate for the purposes of signing this Agreement.

11. Complaints

If you have concerns about how we have handled your personal information or believe we have breached the Australian Privacy Principles, please contact us.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/privacy/privacy-complaints

12. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Independent Property Group

Phone: (02) 6209 1587

Email: clientcare@independent.com.au

Website: https://www.independent.com.au