Log your maintenance request
We're making it easier to log and track maintenance.
Please select the state where your rental property is located in order to lodge your maintenance request.
Tenant frequently asked questions
I’ve been approved for a property. What’s next?
Congratulations! The next step is to organise a time with your property manager to sign the lease. We will normally arrange a sign-up within 24 hours of your approval.
How do I change my rent account details?
You can change your account details at any time through the Sorted app.
How can I get a copy of my rent receipts?
Rent receipts can be easily accessed through Sorted. Just log into your Sorted account and go to the ‘statement section’.
How can I find out my login details for Sorted?
Forgotten your Sorted user name or password? Just click the ‘forgotten password’ or the ‘forgot my login’ link on the Sorted app home page and follow the directions.
Do I have to be home during routine inspections?
No, you don’t need to be present during routine inspections. If this is the case, we will use our set of office keys to access the property.
If you would like to be present during your routine inspection, please let your property manager know so they can arrange a time that works for both of you.
How do I report an urgent maintenance issue if the office is closed?
In the case of urgent repairs outside of office hours, we have an after hours support phone line (02 6209 5060). When you call you need to provide us with the following information:
• Your full name (you must be on the lease to report urgent repairs)
• The property address
• Your best contact number
• Some details about the issue
Once you have reported the urgent repair, please email your Property Manager to inform them of the action you have taken.
Do I need to be present at the final inspection?
We strongly recommend you, or a representative, attends the final inspection.
What if the property doesn’t pass the final inspection?
You’ll be given the chance to rectify any issues within 24 hours or we can assist by organising for the work to be done on your behalf. A re-inspection will occur once this has been done.
We want renting to be simple
That's why we use Sorted
Log into the ‘Sorted Services’ app on your tablet or smart phone to pay utilities, change bank account or rent details, or obtain a copy of your rent payment history. Your login details were supplied when you signed up, or you would have received them in an email.