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Covid-19 Update for Tenants

September 07, 2021

The current health crisis has created a significant amount of anxiety for tenants across the country as they grapple with financial uncertainty and concerns about their health and safety. The ACT government has acknowledged these concerns and indicated that they are planning some relief for commercial and residential tenants, however we are yet to hear details about these plans for residential tenancies with the exception of a moratorium on evictions.

Below are some of the frequently asked questions that we’ve been receiving.

We will continue to update this article as we notice new trends in the questions asked.

What if I cannot make my rental payment?

There are several different options for tenants here depending on their circumstance. The ACT government website has information on how to access financial help during this time. The most important thing is your property manager is here to help you. Should you be worried about missing a payment, communicate this with your property manager and they can speak to the owner of the property and point you in the right direction of bodies who may be able to assist you if needed.

Can I be evicted during this health crisis?

On Wednesday 1/09/2021 the ACT government announced a 12-week moratorium on evictions due to non-payment of rent for impacted households related to COVID-19. The government has requested that tenants and landlords negotiate rent payments privately if the tenant is having difficulty meeting their obligations. If you are struggling to pay your rent, please get in contact with your property manager as soon as possible.

Will routine inspections continue over this time?

Routine inspections are an important part of managing properties, however our tenants’ safety is always our number one priority. We have changed our process to a remote inspection, carried out by you on our digital inspection platform: Inspection Express. Properties will still need to be prepared to the standard expected of a traditional inspection and in the days leading up to your inspection, we will provide a ‘how to’ guide to make sure the virtual inspection is as smooth as possible.

My agency wants to conduct sales and rental exhibitions but I do not feel comfortable. What do I do?

The ACT government have now imposed that all open homes can no longer be conducted. Instead, we will be providing virtual walk-through videos, 360-degree virtual tours and images of the property on our online listings. This procedural change will be reflected in communication to prospective tenants as they enquire about properties. We appreciate moving during this time is stressful and are proactively trying to reduce any impact or unnecessary exposure due to persons attending the property. Our leasing team welcome any queries or questions you may have regarding our advertised properties and the new process moving forward.

I have given notice to my property manager and can no longer vacate my property, what do I do?

First and foremost, speak to your property manager. Your owner may be happy to extend your vacate date if the property does not have replacement tenants. In the event that your property has new tenants moving in, we can still assist you to find a new rental property. Leasing methods have changed slightly, but you are still able to view properties via virtual walk-through videos. Your property manager will work with you to help place you in a new property.

How do I visit my property manager/where are they?

Our office is closed to the public; however our property managers are still working remotely so you can contact them as you normally would. Should you need to go into the office to collect something, please contact your property manager directly to arrange this.